| Name: | Mina Gerges |
| Gender: | Male |
| Marital status: | Married |
| Location: | Tallinn, Estonia |
| E-mail: | gerges.mina@gmail.com |
| Website: | www.minagerges.com |
| Contact telephone: | |
| Level of education: | MSc. Computer Science – Cyber Security |
| Current job status: | Employed |
More about me:
| Tallinn University of Technology - Estonia Faculty of Information Technology |
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| Degree: | Master of science in Engineering |
| Major: | Computer science: Cyber security |
| English | Full professional proficiency - ILETS certified. |
| Arabic | Very good |
| Estonian | good |
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Senior Information Security Developer & Consultant |
- Protirus UK Ltd. |
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- Developing, designing, maintaining, debugging and troubleshooting tailored information security solutions and integrations. |
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Princ. Tech. support engineer / Technical Account Manager |
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| Tasks/assignments: | - Provide technical and infrastructure architectural advisory on Symantec Enterprise Software implementation and integrations. - Assist on product technological adoption. - Provide environment security evaluation. - Lead customers' projects and coordinate needed resources to update/develop processes, for the product team, product family and globally. - Work with engineering on transaction level. - Write technical knowledge base articles, and documents. - Resolve complex technical issues. |
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Sr. Tech. support engineer |
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| Tasks/assignments: | - Provide complex technical support to field engineers, technicians, product support and customers when first-line & advanced product support has failed to identify or fix equipment or software issues. - Document and reports design, reliability and maintenance issues. Analyzes technical support problems and identifies customer and internal needs. - Research a wide variety of technical subjects including operating systems, networking, firewalls, Symantec software, security and third party applications. - Provide product training, workshops and technical mentoring to regional and global support groups. - Administrating VMware Vcenter cluster (test lab environment) |
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| Tech. support engineer ( 04/2011 - 08/2012) |
- Provide high level technical support and answer technical customer questions. - Write technical articles. |
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| Tech. support analyst ( 09/2010 - 03/2011) |
- Research technical issues and provide technical solution. - Explain technical situations to non-technical audiences. |
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| IT Consultant ( 01/2009 - 03/2010 ) |
- Egyptian House for Consultancy & Information Systems. |
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| Tasks/assignments: | - Consulting on IT needs, preparing budgets and analytical information. - Administrating and assessing security and functionality of different types of servers, networking, VPN & firewalls; securing and backing up data. |
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| Information Systems Manager ( 04/2008 - 12/2008 ) |
- Ghibli raceway | |
| Tasks/assignments: | - Preparing budgets and analytical information. - Leading administrating servers, “SMS-timing system”, securing and backing up data. - Preparing IT department reports (technical and budgets). - Establishing and maintaining a solid procedures & information flow. |
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| Systems Administrator ( 02/2005 - 04/2008 ) |
- Naama Networks | |
| Tasks/assignments: | - Administrating, establishing, testing and maintaining clients' & enterprise IT systems, networks, servers, VPN, firewalls - Preparing budgets and reports. |
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| Help-desk (IT) ( 2001 ~ 2005 ) fixed term |
- Orascom S.A.E. |
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| Tasks/assignments: | All help-desk Tasks. | |
Main areas of expertise would be categorized as: